Unlike other customer messaging tools, Userlist was built specifically for nurturing SaaS users after they pay or start their trial. You get powerful behavior-based messaging without having to pay for irrelevant features.
Manage your users
Manage user profiles in a simple admin dashboard
Filter users based on their properties and events
Dive into individual user profiles one by one
Explore individual user profiles
See all user properties and their activity timeline
Understand where each user is in their journey
Figure out what's going on and what communications they receive from you
Create powerful automated campaigns
Set up advanced triggers: contact your users at the best possible moment in their journey
Stop sending messages when a goal is achieved
Make your campaigns as simple or sophisticated as you need
Effortlessly compose and edit your messages
Quickly compose and edit messages using a simple WYSIWYG editor as well as Markdown
Skip on individual messages if users don't match a specific condition
Segment your users
Segment your users dynamically based on their behavior
Understand the structure of your user base
Trigger automated campaigns when users join or leave a segment
"We're using this tool to send targeted messages for onboarding, getting important feedback, and to increase positive product reviews. In fact, we just doubled our five star reviews with an automation that took less than 5 minutes to set up."
— Ruben Gamez, founder of Docsketch
Send automated communication — with a personal touch
Make your users awesome while you sleep
Stay sane by automating most of your customer success work. Send onboarding campaigns, offer help if people get stuck, upsell to higher plans — all running while you sleep.
Only send what matters
Behavior-based automation is about sending the right message at the right time — so your customers are exponentially more likely to read them. Skip on irrelevant messages. Build trust by sending precisely targeted email with a human feel.
Create new campaigns in seconds
It’s our mission at Userlist to make you awesome. You get full-text campaign templates baked into the app, so you never have to start from scratch.
Send newsletters and product updates using Broadcasts
Broadcasts are great for sending one-off emails like product updates, newsletters, or other announcements. You can send a broadcast to your entire user list or to a specific segment.
Use Snippets across all your campaigns
No need to revisit all your messages just because you decided to change your signature line. Now you can insert Snippets — custom bits of text to be reused across all your campaigns and broadcasts.
"Really simple and easy to work with. Especially love choosing a template when creating a campaign — that did feel very magical."
— Michael Koper, founder of Nusii
Instant integration via Segment
Using Segment for your product? Start sending your data from Segment in a few clicks — zero development time required. This integration also allows you to see behavior data from multiple other services inside Userlist.
See how to get started
See how to get started
Get your free email planning worksheets
Not ready to pull the trigger right away? Join our mailing list below, and we'll send you a free copy of email planning worksheets (12 pages, printable PDF).